The four-day run of Phish Red Rocks concerts sold out record time — but fans are wondering who the heck got the tickets?
The first glitch in the system came when Ticketmaster “accidentally” sold advance tickets — and then cancelled the orders on fans.
On the official day of sales, locals in Boulder and Denver tried to get tickets via a lottery system or by driving around in the blizzard of ’09 to score tickets at the ticket outlets.
Many people who legitimately went along with this system failed to score tickets. A few lucky ones did manage to get through this land-mine ticket system and managed to get tix, but there are a lot of disappointed fans out there.
Something smells bad.
Phish is fully aware of the Ticketmaster dilemma. The band posted this message on its website:
A Response To Red Rocks Ticketing
Last night we learned Ticketmaster mistakenly put on sale a substantial number of four-day passes to Phish’s concerts this summer at Red Rocks Amphitheater, giving some fans an unfair advantage to purchase tickets ahead of the March 26th publicly announced on sale date. Ticketmaster has fully acknowledged this significant error, and to make sure that all of our fans have the same, fair opportunity to purchase tickets to this event, they have cancelled all of these orders with all charges being refunded.
We are sorry for any inconvenience this may cause our fans. We are in active dialogue with Ticketmaster to push them to address the inconvenience their error has caused.
Phish takes this and all ticketing matters extremely seriously. We will seek assurances this type of error will not happen again in the future. The high demand for the tickets on Phish’s return has overwhelmed the prevailing ticketing systems and revealed their flaws. We are putting pressure on the ticketing providers to improve their systems. We are focused on the ticket broker activity in our tickets and the inability of the existing ticket systems to stop this. We are actively seeking options to limit this.
Thank you for your continued support.
Back to Club Notes — Those Red Rocks tickets were probably nabbed by scalpers or they’re being sold on ebay. Check out the comments on www.rollingstone.com about what the magazine’s dubbed “The Phish Fiasco.” Those comments are not pretty.
Let’s face it, the ticket buying system for popular shows needs to be radically changed. Maybe it should start with these shows.